Refund Policy

At YourITAgency, we strive to deliver exceptional digital services tailored to your needs. If you’re unsatisfied, please review our refund policy below.

1. Scope of Policy

This policy applies to all services provided by YourITAgency, including:

  • Web Development
  • SEO (Search Engine Optimization)
  • Social Media Marketing
  • Graphics Design
  • Digital Marketing
  • Video Editing

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis under these guidelines:

A. Project-Based Services (Web Development, Graphics Design, Video Editing)

  • Before Work Begins: Full refund if canceled within 48 hours of payment.
  • After Work Begins: Refunds are prorated based on work completed. A cancellation fee may apply for resources/time invested.
  • Post-Delivery: No refunds once final deliverables are approved by the client.

B. Ongoing Services (SEO, Social Media Marketing, Digital Marketing)

  • Subscription Cancellation: Unused portions of prepaid plans (e.g., monthly packages) may be refunded if canceled within 7 days of the billing cycle.
  • Performance Issues: If services fail to meet agreed KPIs for 60+ consecutive days, a partial refund may be issued.

C. General Conditions

  • Refund requests must be submitted in writing to [your email] within 7 days of issue identification.
  • No refunds for changes in client priorities, budget, or dissatisfaction with third-party platforms (e.g., Google algorithm changes).

3. Non-Refundable Services

The following are not eligible for refunds:

  • Completed and approved deliverables.
  • Custom purchases (e.g., stock images, plugins, licenses) made on your behalf.
  • Services altered due to client delays (e.g., late content submission).
  • Discounted or promotional packages.

4. How to Request a Refund

  1. Contact Us: Email [your email] with “Refund Request” in the subject line. Include:
    • Project details (name, invoice number).
    • Reason for the request.
    • Supporting evidence (if applicable).
  2. Review: We’ll respond within 5 business days to discuss solutions or approve/deny the request.
  3. Resolution: Approved refunds are processed within 10 business days to the original payment method.

5. Exceptions

  • Force Majeure: We’re not liable for delays/cancellations due to unforeseen events (e.g., natural disasters).
  • Client Delays: No refunds if project delays are caused by late client feedback/materials.

6. Amendments

We reserve the right to update this policy. Changes will be posted on our website.

Contact Us

For questions or refund requests:

  • Email: info@youritagency.com
  • Phone: +92 341 9777759 , +92 300 6666 190
  • Address: R-724, Block-15, F.B. Area Karachi